Betwinner General Terms & Conditions

1. Introduction

1.1. Betwinner apk is operated by Betwinner Limited, a company incorporated under the Laws of Curacao with registration number 123456 and licensed by the Government of Curacao.

1.2. Players must be at least 18 years old to open an account and participate in real money games on Betwinner.

1.3. Betwinner reserves the right to amend the terms & conditions at any time without prior notice.

1.4. The General Terms & Conditions are effective immediately upon publication on the website, but they will not retroactively affect ongoing promotions.

1.5. Players are responsible for regularly reviewing the terms & conditions and should do so before claiming any bonuses or placing bets on Betwinner.

1.6. All payments are processed by Betwinner Limited. In the case of payment disputes, Curacao law applies.

2. Account Creation

2.1. To access real money games on Betwinner, players must open an account.

2.2. Only individuals aged 18 or above are allowed to register an account.

2.3. Players from restricted countries, as listed on the registration page, cannot open an account or participate in Betwinner's activities.

2.4. Each player is permitted to have only one account. Multi-accounting is strictly prohibited, and all such accounts will be closed immediately.

2.5. Players who wish to play from a shared computer environment (e.g., dormitories, fraternities) must contact customer support to avoid unnecessary security procedures.

2.6. While playing through a Virtual Private Network (VPN) is generally allowed, it is not permitted for playing Jackpot games/slots to avoid potential issues.

3. Account Verification

3.1. All accounts must undergo verification for age verification, fraud prevention, payment processing, and promotion restrictions.

• Copy of a personal identification document (ID, driver’s license, or passport)
• Copy of a utility bill (gas, electric, water, telephone) not older than 2 months, with name and address as registered in the player’s casino account

3.2. To withdraw funds, players must submit copies of the following personal documents:

3.3. The Finance department may request additional authorization forms and documents.

3.4. Players who wish to verify their accounts before requesting a withdrawal should contact Live Support and follow the provided instructions.

4. Withdrawals

4.1. The minimum withdrawal amount is 25 €/$ or equivalent, unless stated otherwise in specific promotion terms & conditions.

4.2. Before withdrawing, all deposits must be wagered at least once.

4.3. Betwinner does not charge fees for processing deposits, but players' banks may impose fees for which Betwinner is not responsible.

4.4. Successful withdrawals will be credited back to the original deposit method. If the deposit method does not support payouts, withdrawals will be made via any previously used payment method.

4.5. In certain cases, to prevent money laundering, the cashier may choose to pay withdrawals via alternative methods.

4.6. Wire Transfer withdrawals have minimum and maximum amounts, which vary depending on the transaction's location.

4.7. If withdrawal is limited (e.g., winnings from a Free Signup Bonus), any balance exceeding the maximum allowed amount will be removed after the withdrawal request.

4.8. Attempting to withdraw before completing wagering requirements will result in forfeiture of the bonus and any related winnings.

4.9. Betwinner reserves the right to refuse or withhold bonus amounts or winnings if a player's deposited funds were canceled or denied by the payment service.

4.10. Withdrawals may take up to two business days for processing after receiving all requested verification documents.

4.11. For significant winnings, Betwinner may split the withdrawal into weekly or monthly payments.

5. Anti-Money Laundering and Due Diligence

5.1. Betwinner adheres to anti-money laundering and funding of terrorism laws, conducting due diligence on customers.

5.2. Customer information provided for due diligence obligations will be handled in accordance with the Privacy Policy.

5.3. The player acknowledges that information may be used for due diligence purposes, including public searches and verification checks.

5.4. While due diligence measures are in progress, players may continue using their accounts, but withdrawals will be prohibited until verification is completed.

5.5. If due diligence cannot be concluded due to missing or unverifiable information, the account may be blocked and/or terminated. Deposit Funds present in the account will be returned, except when legal obligations require delayed or withheld payment.

5.6. For security reasons, Betwinner reserves the right not to execute financial transactions to or from frozen, self-excluded, or closed accounts, as well as accounts under investigation.

5.7. Additional information and documentation may be requested to fulfill due diligence obligations.

5.8. Providing materially false information may lead to cancellation of registration and other necessary actions as required by law, with no winnings paid out in such circumstances.

5.9. Violation of the above rules will lead to forfeiture of the player's balance, pending withdrawals, and account closure.

6. Responsible Gaming

6.1. Players can choose to limit the amount they can deposit during a selected period.

6.2. All limitations can be set by the player through the account 'Cashier' 'Limits' section on the Betwinner website.

6.3. Self-exclusion requests will only apply to the brand the player is currently a member of and do not include other sites operated by Betwinner.

6.4. All restrictions and exclusions become effective immediately upon insertion and confirmation in the account 'Cashier' 'Limits' section on the website. Removal of limitations requires a new request, taking effect after 24 hours.

7. Data Protection

7.1. Betwinner ensures the security of its systems and data transmitted on the website through adequate technical and organizational measures.

7.2. Players' personal data will be processed in accordance with the Privacy Policy on the website.

8. Complaints

8.1. Players can contact customer service at [email protected] to submit complaints regarding Betwinner services.

8.2. Complaints will be handled by the support team and escalated if necessary. Players will be informed about the status of their complaints.

8.3. Unresolved disputes can be brought to the attention of Betwinner Limited via [email protected].

9. Governing Law

9.1. These General Terms & Conditions are governed by the Laws of Curacao.

9.2. Any dispute, controversy, or claim arising from these Terms & Conditions or their breach, termination, or invalidity will be submitted to the exclusive jurisdiction of Curacao.

10. Account Termination

10.1. Players can request permanent or temporary closure of their accounts by contacting Customer Support via email.

10.2. Upon account closure request, outstanding balances will be returned via the original payment method, except in cases of Cheating, Irregular Play, Collusion, Fraud, Criminal Activity, or breach of the terms.

10.3. Betwinner reserves the right to permanently disable accounts for various reasons.

10.4. Winnings may be voided and balances confiscated for reasons including multiple active accounts, mismatched payment or withdrawal method names, incorrect registration or player profile information, underage play, account sharing, professional play, and more.

11. Games Restrictions

11.1. Certain territories are restricted for specific game providers. Please refer to https://betwinner.com/additional-terms-and-conditions for details.

12. Refunds

12.1. Refunds are offered in addition to a customer’s rights as a consumer under applicable consumer protection laws.

12.2. Customer funds are held in separate bank accounts.

12.3. Customers can file a dispute regarding a deposit-related concern and request a refund.

12.4. Refund requests must be made to Customer Support, providing a clear description and the desired refund amount.

12.5. The request will be investigated, obtaining information from the player's account and other relevant sources.

12.6. If the refund is approved, it will reflect a true reflection of the customer's owed amount.

12.7. Identity verification may be required before processing a refund.

12.8. Refunds will be issued via the same method used for deposits. In exceptional circumstances, refunds may be made to a crypto wallet.

12.9. Refunds will be for the full amount and not staggered over time.

12.10. If the request is not approved, the customer will be informed of the reasons.

12.11. Customers dissatisfied with the outcome can escalate the issue according to the complaints procedure policy.